Communication Tip #11
A verbal challenge:
During this week, positively frame everything you say. This is a test of your verbal skills AND your attitude. This means no gossiping or complaining. If you need to handle a negative situation, reframe your approach.
- You’ll appreciate that the project will be on your desk, mistake-proof, by Thursday. Instead of: I’m sorry, the project won’t be done by Wednesday.
- I’ll be glad to make the coffee. Instead of: Me make the coffee? Are you crazy?!
- My pleasure. Instead of: No problem.
- She’s exhausted and has had a tough week. Instead of: She’s such a ______!
You’ll have at least two more people doing this with you: My husband Greg and I.