Communication Tip #80
Effective paraphrasing requires paying attention, summarizing the messages, and clarifying / validating feelings.
My recommendation: Create and continually update a list of adjectives describing positive and negative feelings. That way, you will be prepared when stating, “This is what I HEARD you say…”
- You’re relieved the CEO approved the project and are eager and apprehensive to begin. Is that accurate?
- You feel belittled and ignored being constantly passed over for a promotion.
People appreciate being listened to. Using the appropriate adjectives separates you from the person who says, “So, things are going well at work. Cool!”