Communication Tip #79

This morning I dropped off a document for my husband and thanked the receptionist for delivering it to him. She said, “No worries.”

I was taken aback because I had not thought to worry.

This is another example of a negative embedded command. It’s in the same category as “no problem.”

Remember, our mind skips over the words “no” and “not” (Do not think of a lime green squirrel: You have to first think of one before expunging the image. The same goes for worries and problem.)

Respond, instead, positively: “My pleasure, I’m happy to do that, any time, you are welcome, etc.”