Communication Tip #74
“People never become defensive about what you’re saying. They become defensive because of why they think you’re saying it.” Joseph Grenny, co-author of Crucial Conversations, shared that with thousands of us who attended the Global Leadership Summit last week.
When embarking on those crucial conversations, think about your desired outcome. Grenny said to show mutual respect and to start with defining your mutual purpose—to help the person know you care about his/her interest, problems, and concerns.
I’ll add: Think about how your comments MIGHT come across and adjust your words, tone of voice, and expression so they align with how you WANT your message to be received.
Often, after I’ve established mutual respect, I use the phrase, “Are you aware…?” It’s non-threatening because you are asking about their awareness. However, the other person also receives the intended message.