Communication Tip #66

Ubiquitous negative or knee-jerk responses to “thank you” warrant another reminder for all of us.

When responding to “Thank you,” please SMILE and say something positive such as:

“My pleasure.” “Glad to do it.” “Any time.”

Think content. Don’t just respond:  Two days ago, a TV meteorologist responded to “Thank you” with “You bet.”  What does that mean?

Refrain from saying, “Yup.”  “Uh huh.”

Avoid “No problem.” (You’re saying it could be a problem, but you’ve decided, in this case, it isn’t.)

A positive, intentional response to “thank you” communicates you are a positive, intentional person.