Communication Tip #65

Here’s a challenge: When giving corrective feedback, make it totally positive.

For example:

• “What do you think went well during your presentation? What do you think you could have done even better?… Let’s talk about making that happen!” 
• “I know you will appreciate this observation: When you talk with clients, instead of ending your phrases and statements with upward inflections (up-talking), how about if you speak with downward inflections? That way, you will sound more confident as you continue to look and be confident.” 

Using positive corrective feedback involves time-consuming, intentional composing—especially the first few times.

I recommend it. The results are win/win: Your employees correct the situations AND they feel valued, encouraged, and empowered.