Communication Tip #61
When tactfully confronting a negative situation, lead with facts instead of opinions or emotions. According to the authors of Crucial Conversations, facts are the least controversial, the least insulting, and the most persuasive.
So, instead of saying, “Because you couldn’t get your butt out of bed this morning, the project we worked on blew up in our faces!” State the facts: “We were to present our proposal at 8:00. You arrived at 8:25. At 8:10, XYZ Corporation awarded the account to ONTime, Inc.”
(This was one of several topics I covered in EQUIPPING EXCEPTIONAL LEADERS, a seminar Karen Hickman, Joe Wolfcale and I presented last week.)