Equipping Professionals to be Effective Communicators
Equipping Professionals to be Effective Communicators
Equipping Professionals to be Effective Communicators
Equipping Professionals to be Effective Communicators

Communication Tip #51

Good morning, Stupid.

Now that I have elicited your attention (and your ire), convince me that words account for only 7% of communication.

In writing, they obviously account for more, even if you resort to adding emoticons :)

How about speaking? If someone says, “Good morning, Stupid” in an affectionate embrace using a tender tone of voice, those loving non-verbals still could not overpower the effect of the innately insulting “Stupid.” We could not dismiss “Stupid” as being a measly 7% of an otherwise affirming communication.

Although tone of voice and body language are crucial, words are more important than we are lead to believe.

We need to choose our words carefully and not depend on non-verbals and emoticons to be our main transmitters.  Comments?