COMMUNICATION TIP #99
When speakers appear uncertain, their listeners doubt their credibility, remain unconvinced, and struggle to relate.
To exude confidence, use a strong voice, maintain eye contact, and eliminate words such as “um, kinda, sorta, I guess, I’ll try.”
Replace with intentional pauses and confidence-exuding words such as “I will, I can, I agree, absolutely, YES.”
September 26, 2016