COMMUNICATION TIP #99

When speakers appear uncertain, their listeners doubt their credibility, remain unconvinced, and struggle to relate.

To exude confidence, use a strong voice, maintain eye contact, and eliminate words such as “um, kinda, sorta, I guess, I’ll try.”

Replace with intentional pauses and confidence-exuding words such as “I will, I can, I agree, absolutely, YES.”

 

September 26, 2016

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